Introduction to the ITIL® Service Lifecycle [Book]
Service management is a set of specialized organizational capabilities for providing value to customers in the form of services. These capabilities are embedded in an organization’s management, processes, knowledge and people. They represent a serv...
ITIL® Continual Service Improvement [Book]
Continual Service Improvement delivers consistent, repeatable process activities as part of service quality, ITIL® has always emphasized the importance of continual improvements. Focusing on the process elements involved in identifying and introduci...
ITIL® Expert Level - Managing across the Lifecycle (MALC) Exam
Businesses around the world rely on effective IT service management, especially in the digital age, where every business process has some sort of IT behind it.
ITIL® Expert Level - Managing across the Lifecycle (MALC) Training & Exam Package
Develop the knowledge and skills required to properly manage the entire ITIL® lifecycle with this advanced course. An essential step towards ITIL® Expert status.
ITIL® Foundation [Book]
Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help you prepare for your ITIL® Foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplac...
ITIL® Intermediate Level - Continual Service Improvement (CSI) Exam
The business world is an ever-changing one, and for any organisation to be successful, it needs to be able to roll with the punches and continually evolve. It is ITIL® courses such as this one that can help IT professionals and senior managers to de...
ITIL® Intermediate Level - Continual Service Improvement (CSI) Training & Exam Package
Improve company IT service operations with the ITIL® Intermediate CSI course. As the name implies, this is an intermediate-level course for CIOs,
ITIL® Intermediate Level - Operational Support & Analysis (OSA) Exam
Improve the operational support and analysis (OSA) within your business’ IT systems with specific ITIL® framework training that will help you to maximise productivity and efficiency within your IT services, each and every day.
ITIL® Intermediate Level - Operational Support & Analysis (OSA) Training & Exam Package
Improve operational support and analysis by applying the principles taught in the ITIL® Intermediate OSA course. Targeted at IT professionals responsible for configuration management.
ITIL® Intermediate Level - Planning, Protection & Optimisation (PPO) Exam
In the current digital age, it’s essential for a business to have an IT service framework that not only meets the requirements of service user and the business demands, but also performs at an optimum level as much as possible.
ITIL® Intermediate Level - Planning, Protection & Optimisation (PPO) Training & Exam Package
Build a flexible IT service framework that helps meet user and institutional demands using the ITIL® Intermediate PPO disciplines.
ITIL® Intermediate Level - Release, Control & Validation (RCV) Exam
Expand your organisation’s IT practices with the ITIL® framework that can help to ensure your business performs up to scratch every day. This ITIL® exam, which is part of the ITIL® Intermediate Level repertoire, covers the practices of release, ...